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Digital Fuel, a well-known leader in customer-facing service management software solutions, announced a new game-changing release of its global standard service management solution. ServiceFlow 6.0 raises the bar for the industry by tightly integrating a highly-advanced ITIL Service Catalog with ITIL Service Management and ITIL Service Financial Management, which helps to deliver the essential solution for enterprises and commercial service providers to run services as a business.

           

Digital Fuel is responsible for setting the global standard for the world's most well-run service organizations and is trusted by more commercial service providers and global enterprises than any other solution. Being armed with such a reputation, its latest release introduces enhancements across the entire suite, including a new user interface, improved reporting capabilities, improved workflow management and ITIL predefined content and process.

 

Yisrael Dancziger, president and CEO of Digital Fuel, said, "ServiceFlow is a standard for the best run services organizations in business. We help our customers deliver on their promises, which is exactly what we've done with ServiceFlow 6.0. ServiceFlow 6.0 follows on the heels of three consecutive years of triple digit year-over-year revenue growth and more than 500 companies benefiting from ServiceFlow as the backbone for managing their business and IT services.

 

Digital Fuel's ServiceFlow solution is specially designed to meet these challenges by helping service organizations answer key service management questions such: How much are services costing, what services are available, and how well are services performing.

 

As the complexity of managing mission-critical IT, communications and F&A services increases, service organizations face the daunting challenge of delivering on their promises to deliver better services that are aligned with business goals at lower cost.

 

ServiceFlow is comprised of three tightly integrated applications that take a top-down approach that allows the organization to efficiently and effectively manage a portfolio of services, measure performance, align with business objectives and financially account for services.

 

ServiceFlow Catalog allows service organizations to manage and publish all service offerings and their attributes, and also helps them to manage the services ordering process. ServiceFlow Finance gives service organizations the ability to cost, price, charge and control services spend and usage to achieve lower service cost and spend. ServiceFlow SLM enables service organizations to define and proactively manage, monitor, review and forecast all business service level commitments.

 

Lincoln Little, director of global BU billing, Cummins Inc. said, "ServiceFlow enables us to run internal services like a business, providing our business units with chargeback bills to control consumption. By focusing on customer-facing issues, Digital Fuel has become a key component in the way we deliver services internally across our enterprise."

 

Mr. Dancziger went on to say, “The latest release underscores our commitment to helping services organizations design, deliver, and financially account for services in a way that aligns with their business goals. Our business is growing exponentially, which is clear evidence of the intense market need for running services as a business to drive better services at a lower cost. My hat is off to my team for continuing to fanatically serve our customers and for their constant drive to deliver state of the art business solutions."